Account Billing

Your subscription

What a ZoomiTag plan covers, what the 1-year and 2-year plans cost, the multi-pet discount, and what works without a plan.

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Cancel or change your plan

How to cancel a ZoomiTag plan, switch between the 1-year and 2-year plans, update your card — and exactly what happens after.

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Login help

How to sign in to your Zoomi account on the app and the web dashboard, plus resetting your password.

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Share tracking with family or a dog walker

How several people can follow the same pet on their own phones today, with one plan per tag, and what's coming with family sharing.

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Returns and the 14-day money-back guarantee

Not right for you? Send your ZoomiTag back within 14 days of delivery for a full refund of the tag and its plan. Here's how.

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