Returns and the 14-day money-back guarantee — Help Center

Every ZoomiTag comes with a 14-day money-back guarantee. Try it on your real walks, and if it isn't right for you, send it back to us for a full refund.

What's covered

14 days from the day your tag is delivered, not the day you ordered.
A full refund of the tag and its plan together, so you don't need to cancel the plan separately.
The tag should come back undamaged, with its charging cable and clip, in its original packaging if you still have it.

Before you send it back, it's worth a quick email. Many problems, such as a laggy pin on walks, a drifting location at home or a short battery life, come down to a setting. GPS Boost and Home WiFi fix most of them. We're happy to look at your tag's reports and help. If it's still not for you, we'll refund you, no problem.

How to return your tag

Email hello@zoomitag.com within 14 days of delivery. Include your order number (it starts PT-) and, if you don't mind, what didn't work for you. It really does help us improve.
We'll reply with the return address and confirm your refund amount. Please wait for this before posting, so your parcel goes to the right place.
Switch the tag off (hold the power button until you hear a single beep), and pack it with its cable and clip.
Post it back to us using a tracked service, and reply to our email with the tracking number. That way we can follow it and you have proof of postage.
We refund you to your original payment method as soon as the tag arrives back with us, and we'll email to confirm.

There's no need to delete your Zoomi account. We'll close the plan for you when we process the refund.

When will I get my money?

We process refunds as soon as your tag is back with us, and always within 14 days of receiving it. After that, banks usually take 3–5 working days to show it on your statement.

If you paid with Klarna, the refund goes back through Klarna and they update your payment plan automatically.

Changed your mind before it's shipped?

If your order hasn't been dispatched yet, email hello@zoomitag.com with your order number and we'll cancel it and refund you in full straight away. There's nothing to send back.

After 14 days

Your tag has a 12-month warranty against faults. If something stops working as it should, email us and we'll put it right.

Plans also have their own 14-day guarantee when they start or renew. See Cancel or change your plan.