Why is my tag offline?
Callum · Updated 3 November 2026A tag shows as Offline when it hasn't checked in for a while. The map keeps showing the last place it reported, so a pin that hasn't moved for hours usually means the tag has gone offline. Here's how to get it back.
Work through these in order
- Charge it. A flat battery is the most common cause. Put the tag on its magnetic charger for at least an hour, even if you think it should be full. Make sure it's the ZoomiTag charger: its magnetic connector has 4 pins, and other magnetic chargers that look similar won't charge it.
- Switch it on properly. Press and hold the power button for about 3 seconds, until you hear a double beep, then let go. Don't keep holding it: a long press switches the tag off again (you'll hear a single beep).
- Take it outside. After switching on, the tag needs mobile signal to check in, and a view of the sky to find its position.
- Update the Zoomi app to the latest version from the App Store or Google Play. Older versions can show an out-of-date status.
- Give it two minutes, then close and reopen the app.
What the lights mean
| Light | What it means |
|---|---|
| White, solid for 2 seconds | Switching on or off |
| Blue + yellow, alternating | Starting up: no mobile signal or GPS yet |
| Blue, flashing | Connected to the mobile network, looking for satellites |
| Yellow, flashing | Finding its position |
| Green, solid | Working normally |
| White, flashing | The find nearby light has been switched on from the app |
| Red, flashing | Charging |
| Red, solid | Fully charged |
If the tag never gets past flashing blue and yellow outdoors, it can't find a mobile signal there. Try somewhere else before contacting us.
Other reasons a tag goes offline
- No mobile signal. In a true dead spot (deep woodland, remote moorland, basements) the tag can't check in. It reconnects by itself as soon as it's back in signal. See Why is my pet's location wrong or out of date?
- Lost Mode or a long Boost drained the battery. Lost Mode reports every 5 seconds and can empty a full battery in a few hours. Any requests you send while the tag is flat wait until it's charged and back online.
- Your plan has ended. Live GPS needs an active ZoomiTag plan. If you see a "subscription required" message, check your subscription. After renewing, wait a minute and reopen the app.
- It's brand new. A new tag needs to be switched on, activated, and taken outside for its first GPS fix, which can take up to 30 minutes. Until then the Track tab shows Setting up GPS.
You'll get a notification when the battery drops to 20% and again at 10%, and when a tag goes offline. Keep these switched on under Account → Notifications. See Battery life and charging.
Still offline?
If the tag is charged, switched on (double beep) and outdoors, and your plan is active, but it's still offline after 10 minutes, email hello@zoomitag.com with your pet's name or the PT code on the tag. We can see exactly when your tag last checked in and why.
Still need a hand? Contact our support team →