Charge and power on your tag — Help Center

This guide is for the GPS ZoomiTag, the tracker with a built-in battery and cellular connection. The older ZoomiTag Lite is a passive NFC/QR tag with no battery and no power button, so there's nothing to charge or switch on. If you have a Lite tag, skip straight to activating it.

Your ZoomiTag needs to be powered on before you connect it in the app. This guide covers charging it, switching it on, and what to expect once it's running.

Power on the tag

Before you connect it in the app, switch the tag on:

Press and hold the silver power button in the top-right corner of the tag for about 3 seconds.
Let go when you hear a double beep. That's the tag turning on. Don't keep holding it: a long press switches it off again (a single beep).
Take it outside so it can connect and find its first GPS position. The light turns solid green once it's working normally.
It then stays on, so there's no need to switch it off between walks.

Once it's on, go ahead and activate your tag.

Charging

Your tag arrives ready to use, but it's worth topping it up first:

Charge it with the included magnetic cable. Its connector has 4 pins, and other magnetic chargers won't work. A full charge takes around 90 minutes.
The light flashes red while charging and turns solid red when it's full.
You'll get a low-battery notification at 20% and again at 10%, so you'll always know when it's time to plug in.
A single charge lasts up to 21 days with Home WiFi set up, or around 14 days without it.

Charging only affects GPS and the health sensors. Your pet's NFC/QR profile keeps working whatever the battery level, so a finder can always scan the tag.

The first 24 hours

Give your tag around 24 hours to gather enough activity and sleep data before everything appears in the app. Wellness insights are held back until there's enough data to be accurate — so leave the tag on your pet and check back the next day.

Live GPS tracking is the exception — it comes online soon after activation, so you don't need to wait a full day to see your pet on the map.

Battery life

Battery life depends mostly on how much the tag uses GPS. Setting up Home WiFi makes the biggest difference, and faster updates from GPS Boost or Lost Mode use more. See Battery life and charging for the details and tips.