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Setup Guide

Set up your ZoomiTag in under 10 minutes

No app to download, no complicated pairing process. Just a browser and your pet's details.

Step-by-step activation

1. Create your free account

Head to zoomitag.com and sign up with your email address. Your account is where you will manage all of your pet profiles and tag settings.

2. Claim your tag code

Find the unique code printed inside your ZoomiTag packaging. Enter it in your dashboard to link the physical tag to your account.

3. Build your pet's profile

Add your pet's name, photo, breed, age, and weight. Then fill in emergency contacts, medical details, and any behavioural notes that could help a finder or carer.

4. Attach to your pet's collar

Use the included split ring or silicone holder to secure the tag to your pet's collar or harness. Make sure it sits flat and is not obstructed by other tags.

5. Test with a scan

Use your own phone to scan the NFC chip or QR code. Confirm that your pet's profile loads correctly and that the call button reaches your number.

6. Share with family

Invite co-owners, family members, or regular carers to your pet's profile. They will have access to the full profile including medical records and routine notes.

Tips for the best profile

A complete profile gives finders, vets, and carers everything they need at a glance. We have put together a detailed guide on exactly what to include and why each piece of information matters.

Read Our Best Practices Guide

Troubleshooting

NFC not scanning

Make sure NFC is enabled in your phone settings. Hold the top-back of your phone directly against the tag for 1-2 seconds. Remove any thick phone case that might block the signal.

QR camera issues

Ensure your camera app has permission to scan QR codes. Hold steady about 15cm from the tag in good lighting. If your default camera does not recognise QR codes, try a free QR scanner app.

Profile not loading

Check you have an active internet connection. If the profile still does not appear, clear your browser cache and try again. If the issue persists, contact us at hello@zoomitag.com.

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